- WHAT IS MY ACCOUNT?
The “My Account” section helps you with all your questions about your account, or problems using our website.
Go through our helpful FAQ articles which can help you navigate through the qualityshopshop.com website to your account, to view your orders and even to update your account details; such as your password and so on. We’re sure that you’ll be able to find the answer you’re looking for.
If you have already searched the FAQ section and haven’t found the answer you’re looking for, you are welcome to contact our dedicated Customer Service Team. You can Contact Us or send an email to us (email response time may take up to 1-2 business days), and one of our Team Members will be there at your service to assist you.
- WHY DO I NEED AN ACCOUNT?
It allows you to:
Check the status of your current order and the order history
Contact Customer Service for general assistance;
Check your shipping and payment information;
Add an item to “My cart” so that you can purchase it in the future.
Avail special discounts and other offers.
It is convenient for a registered member to make orders and access some features of the website.
Please register with updated personal information including your name, address, and a valid email address, and please ensure the information provided is accurate and up to date.
- WHAT SHOULD I DO IF I FORGOT MY PASSWORD?
In case if you have forgotten your password, simply click on “Forgot my password”, and enter your email account. The automated system will send you an email immediately. Follow the instruction and you could reset your password.
- HOW DO I COMPLETE THE PAYMENT?
At Goody Treats, we accept several payment methods. You can complete your purchase with PayPal, Visa, MasterCard, or Maestro, American Express.
All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, Goody Treats will not fulfill your order
ABOUT MY ORDERS
How do I track my package?
We'll send you an email as soon as your order ships out.
Please use the link we provide in your fulfillment email. If for some reason the tracking link doesn't work, you can copy and paste the tracking number into the following website for more detailed tracking: 17track.net/en
- DID I MAKE AN ORDER SUCCESSFULLY?
Once the payment completed, you will receive an order confirmation email, if not, please re-check in your “spam folder” or “my orders”.
Note: If you receive an email for your payment confirmation, do not panic. As your order is marked high risk due to a potential unauthorized payment, we are happy to receive your confirmation email.
- HOW TO CHECK MY ORDERS INFORMATION?
Please kindly log in to your account, and click Orders.
In “my orders”, you can check your order history (order number, total amount), order details (shipping address, size, color, quantity etc.) and order status. (Confirmed, processing, shipped)
- WHAT DOES MY ORDERS STATUS MEAN?
The status of “confirmed (order received)” means you have successfully completed the payment, and your order is confirmed by Goody Treats. Under this circumstance, you could change your order details or cancel your order if you would like to.
The status of “dispatching” means your order is in dispatch. At this stage, changing or canceling the request is invalid.
The status of “shipped” means your order is dispatched from our warehouse to the shipping address provided by you.
- HOW TO CHANGE OR CANCEL MY ORDERS?
If you want to change or cancel your order, please contact us at firstname.lastname@example.org within 4 hours after receiving your order confirmation. Cancellation request after the given time will not be accepted.
- HOW LONG IT TAKES FOR MY ORDERS TO BE DISPATCHED?
The dispatch (or handling) time is the number of business days taken by Quality Product Shop to fulfill the order after receipt of your cleared payment. Quality Product Shop estimated dispatch time is 3-7 business days. Once the goods shipped, you will receive an email having details regarding shipping confirmation, tracking number and delivery time is available.
ABOUT THE SHIPPING
How long will my delivery take?
Please allow 1-3 business days in order to process your order. After this time, your order will be ready to be shipped. Order deliveries take usually 1 week to 3 weeks depending on the shipment destination. In some cases, due to the distance between countries, slow postal services, and shipping delays, it can sometimes take up to 4 weeks. This will all depend on what item you have purchased and where it is being shipped to!
It usually takes 3-7 business days for shipping to the United States and 7-10 business days for international shipping depending on your location, as this is subject to customs.
This will all depend on what item you have purchased and where it is being shipped to! You can 'CONTACT US' or email us for specific shipping times. For more info, see our Shipping & Delivery page.
- WHERE ARE YOUR PRODUCTS SHIPPED FROM?
Orders are shipped from our warehouses in United States (California, Utah) and Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages and is shipped according to which is nearest to your postage address.
- WHAT SHIPPING METHOD DO YOU OFFER?
You can check everything about Shipping & Handling fees and methods here.
- HOW TO TRACK MY ORDER/S?
It depends on the shipping method you choose. Some kinds of shipping methods don’t provide tracking service.
Once your order shipped out, we will send you a shipping confirmation email that includes your reference or tracking number and tracking link which help you track your package. Alternatively, you also can find the tracking number and tracking link under My Orders section.
Please note that the reference number is merely a serial number that cannot be used to track your package online, only tracking number works.
For those shipping confirmations doesn’t contain a reference/tracking number, please check your mailbox. Once the shipping company provides the tracking number, we will send it to you as soon as possible.
- ARE THERE ANY ADDITIONAL FEES INVOLVED IN INTERNATIONAL SHIPPING?
At Goody Treats, Products shipped from overseas. In some cases, shipment may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.
Unfortunately, Goody Treats has no control over these charges, Goody Treats estimate what the additional charges may be as customs policies vary widely from country to country. For more information Please contact your local customs office. When customs clearance procedures are required, it may cause delays beyond our scheduled delivery period. Due to customs regulatory policies, we never list purchased items as a gift or undervalue the product price.
ABOUT RETURNS & REFUNDS
- WHAT IS “ABOUT RETURNS & REFUNDS INFORMATION?”
If you have received your item and there seems to be something wrong with it and want to claim a return or refund, the “Returns & Refunds Information” section will help you started in the right direction.
We always take care in selecting high quality and trusted goods when we offer them for sale on our Goody Treats website, however, sometimes things don’t quite go according to plan.
If there is anything wrong with the item you received, we suggest you to send us message here or send us direct email at email@example.com
- WHAT SHOULD I DO IF ITEMS RECEIVED ARE NOT SATISFACTORY?
If you are not satisfied with the item and want to request a refund. Firstly, please check the Return Policies to ensure if the return is applicable for your order.
Secondly, you have to claim your refund within 5 days from the delivery date.
Thirdly, you may be eligible for a refund or exchange depending on your situation and the type of item you purchased. At Goody Treats, we reserve all the rights to charge a handling fee on all items returned for non-quality issues. Under any circumstance, we will not refund the original shipping cost.
- WHAT SHOULD I DO IF I HAVE RECEIVED THE WRONG ORDER OR ITEMS?
If you have received an item that you did not order or somebody else’s order entirely, please contact us as soon as possible.
To help our Customer Service to know what problem you have, please kindly attach some clear photos of the incorrect order or items you have received.
Perceived color differences due to the display settings of your computer monitor are not grounds for an exchange or refund.
- WHAT SHOULD I DO IF AN ITEM IN MY ORDERS IS MISSING?
If you are certain that an item is missing from your order, please contact our Customer Service as soon as possible. We will be happy to track it for you. Once we are confirmed that an item was missing, either we will refund you the item cost or give you a replacement.
- WHAT SHOULD I DO IF I RECEIVED A DEFECTIVE OR DAMAGED ITEM?
If the item you receive is damaged or defective during shipping, you are eligible for a replacement or refund within 5 business days.
Please contact Customer Service and be ready to provide photos or operating videos clearly showing the problem with the item as soon as possible.
Alternatively, you can open the item in front of the delivery person and if you find that it is damaged during shipping, you can reject it. Then you need to contact Customer Service as soon as possible.
- HOW SOON WILL I RECEIVE MY REFUND?
In most cases, we will refund your money within 4-7 business days after your refund has been processed. The refund will be credited to your account that you used to pay the order.
- HOW DO I RETURN THE PRODUCTS?
Goody Treats hope you will be satisfied with every purchase you make. But if you want to return an item, the return must be prearranged and authorized by Customer Service, please find the details here.