- WHEN WILL I RECEIVE MY ORDER?
Orders are shipped out directly from any of our many international warehouses and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 2-5 weeks for your order to arrive to the USA. Other countries can take an estimated 3-6 weeks due to distance traveling and customs. Please note, that due to the extreme popularity of our offers, these are only estimating.
- IS SHIPPING FREE?
Shipping is free WORLDWIDE.
- WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?
If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!
- WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?
All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.
- WILL I BE CHARGED FOR CUSTOMS AND TAXES?
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
- When Do I Get a Tracking Number?
You will receive an e-mail with your tracking number once we have finished confirming your payment and processing your order. Please not this process may take between 1 to 3 business days to be completed.
Once your package gets posted we will send you the tracking number and instructions on how to keep an eye on it.
Please allow 24 to 48h for your tracking status to update once you receive your number.
- What Countries Do You Ship To?
We currently ship WORLDWIDE, please select your country at checkout. If you have trouble placing your order, please contact us.
- How Much Is Shipping?
Worldwide shipping is FREE and you also get a tracking number as soon as your order is dispatched (usually between 1-3 business days after your payment has been processed).
- How Long Until I Receive My Order?
We do our best to fulfill orders as soon as possible, however, sometimes processing times can take anywhere between 1 to 3 business days.
Shipping times are in addition to processing times and may vary depending on your location. Typical delivery time for Continental U.S. orders are 10-20 days. For U.K. orders, delivery can range from 15-25 days. International orders may take from 4-6 weeks.
- I Think Part of My Order is Missing
We do our best to ship items together, however, due to logistics, when you order more than one item they may arrive in different packages. You will receive a tracking number once your package(s) has/have been posted (refer to "When Do I Get A Tracking Number?" above).
If you think an item inside of your package is still missing, contact us at c with your name, order number and shipping address so we can look into it and assist you as fast as possible.
- Do You Cover Custom Fees?
Kindly note that we are not responsible for any custom fees and, therefore, cannot issue a refund if your order is retained at customs.
- Can I Add Overnight / Express Shipping?
If you have a rush order, please contact us BEFORE placing it and we will do our best to accommodate your dates
I Need To Change The Shipping Address
If you made a mistake and need to revise the shipping address, please send us an e-mail as soon as possible with your order number and new shipping address. We will try our best, however, please note that we might not be able to make any changes if the order has already been processed / shipped.
- Do I Get A Receipt for My Order?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
- Has My Order Been Shipped?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number. This usually takes 1 - 3 business days after your payment has been processed and confirmed.